Owner FAQ’s

Do you handle evictions?

We do handle evictions from start to finish. We will gather all of the evidence necessary, serve all of the Landlord and Tenant Board (LTB) forms and file LTB applications to obtain a hearing. Once at the hearing, we work with one of the finest paralegals in the province to ensure the outcome is positive.

Why should I hire a property manager?

Utilizing the right property management company will make you more money, not less. Our experience will ensure that you enjoy optimal returns on your investment property.

What is your tenant screening process?

Our online application is thorough, asking all of the pertinent questions to screen tenants. We require current and past employment information, current and past landlord information, a credit report and proof of employment in the form of employment letter or paystub. We verify all employment and rental history and then package it up for our property owners final approval.

Who do you send in to complete repairs on my property?

Depending on the nature of the repair, Hanlyn will either send one of our in-house field technicians, or outsource the repair to one of our trusted sub-contractors. At Hanlyn Property Management, we have spent years nurturing relationships with our third party vendors; culminating in partnerships that ensure we are suited to carry out even the most involved projects with confidence. 

How do you handle repairs and maintenance?

Tenants report repairs and maintenance items via their online portal. We then prioritize and complete all work orders in a timely manner, keeping our tenants and property owners informed along the way. At Hanlyn we work hard to not only react to repair and maintenance concerns in a timely manner, but to proactively inspect the properties under our management, in an effort to catch repair and maintenance issues before they become a larger issue.

How do you determine the rent amounts for my property?

Like most companies, we look at comparables for similar properties in the area. But because we are a local company, our solid base knowledge of the Greater Toronto area also plays a vital role. We strive to achieve the highest market rent for your property while eliminating down time of vacant units with our fast and proven turnover process and marketing tools.

Should I allow pets?

Over half of all renters have pets. Being open to pets will increase demand and even increase the rental price per month. If you would rather not, it is OK to list your property and stipulate that pets are prohibited.


How are rent payments collected and how do I get paid?

Rent payments are made by your tenants through their banking institution (either online or in person). The property management fee and any other completed repairs are deducted from the rent and the net income is sent directly to your bank account on the 8th of the month.

How do you advertise your properties?

We advertise on a number of different syndications including but not limited to Zumper, PadMapper, FaceBook Marketplace and RentBoard as well as our website.

Tenant FAQ’s

Will you conduct inspections on my unit?

Yes, we will conduct periodic inspections of the unit to assess it's state and identify any repair or maintenance issues. You will be given formal written notice at least 24 hours before our entry in accordance with the Residential Tenancies Act.

How do I report a repair or maintenance issue?

Repair and maintenance issues must be reported through your tenant portal, except in the event you have an after hours emergency repair. For after hours emergency repair situations, please call our after hours emergency repair line at 905-912-0729 ext 1.

Do I need tenants insurance?

It is mandatory that all tenants carry their own personal tenants insurance. The property owners insurance does not cover items such as theft and/or damage to tenants belongings.

How much notice is required for me to vacate?

The legal notice period in Ontario is 60 days. You are required tp provide 60 days written notice to vacate. The tenancy must also end on the last day of the month. If however, you are on a fixed term lease agreement, you must wait until 60 days prior to the expiry of your lease before giving notice.

What happens if I am late with my rent?

If the rent is not paid by the 3rd day of the month, you will be served a legal notice that can lead to your eviction. 

When is my rent due?

Rent is always due on or before the 1st of the month.

Is there a fee to apply?

Yes, there is a $25 fee to apply. This fee is imposed by the third party screening company we utilize in order to obtain an Equifax credit report.

How can I apply for a Hanlyn unit?

We have an online application available on our website at hanlyn.ca.  

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